Why It's So Important to Us to Offer a Money Back Guarantee

Why It's So Important to Us to Offer a Money Back Guarantee

Shopping online can be tricky, especially when you have never tried a brand before. You might read reviews to get a better understanding of what a certain product is like before you make your decision or purchase, but once the product arrives, it might be different than you expected. When you do not have the option of a money-back guarantee, you are taking a risk that you may regret later. But with Fièra Cosmetics, we make sure that you don’t have to worry about that at all. 

What Does It Mean?

A no-risk, money-back guarantee is an opportunity for you to return or exchange your purchase with no financial consequence. It can be an essential way to ensure that you are getting your money’s worth and will end up with the product you wanted no matter what.

Why We Think It’s Important

In addition to prioritizing your skincare, Fièra Cosmetics prioritizes your customer experience. With all-natural ingredients and methods, Fièra Cosmetics finds that being transparent as a company is the best way to ensure the highest quality of customer service. We want your makeup and skincare products to work for you. For example, if you select a shade of concealer that is a bit too light or a bit too dark, you might need to utilize the money-back guarantee. When you purchase makeup and skincare products from Fièra Cosmetics, you know that you are purchasing from an ethical company that cares for both your wellbeing and your user experience. 

How To Do It

After receiving your receipt, you will also likely receive a tracking number for your order. If your order needs to be returned or exchanged once you have received it, follow these instructions as listed on the Fièra Cosmetics FAQ page:

“We have a 30-day full money back return policy. Simply mail the products to either address:

1) USA: Fièra Cosmetics PO Box 3335, Buffalo, NY, 14240-3335 

2) Canada: Fièra Cosmetics PO Box 1212 Willowdale, ON, M3J 0L3

When returning any products please ensure to include your full name, and order number on the outside of the package. Your order number can be found on the packing slip or on the order confirmation email we sent to you. Please ensure the information provided is the same credentials that were used when placing your order. This allows us to associate the returned product with the appropriate account.

As soon as we receive the return, we will process the refund right away. All refunds will go back to the original form of payment. Once the refund is processed, some banks can take up to 7-10 business days for the refund to reflect on your credit card statement.

Customers are responsible for the cost of return shipping.”

Fièra Cosmetics offers free worldwide shipping, and any refunds are processed within 30 days. To learn more about Fièra Cosmetics and how to enjoy makeup and skincare products designed for mature skin, click here.

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