Our products are all proudly formulated and produced in the USA. Depending on if you order our concealer or some of our other facial care products, they were manufactured in either New York or Florida.
Where do your products ship from?
We ship to our US customers daily from Buffalo, NY and to our Canadian customers daily from Toronto, ON.
What is your return policy?
We have a 30-day full money back return policy. Simply mail the products to either address:
1) USA: Fiera Cosmetics PO Box 3335, Buffalo, NY, 14240-3335 2) Canada: Fiera Cosmetics PO Box 1212 Willowdale, ON, M3J 0L3
When returning any products please ensure to include your full name, and order number on the outside of the package. Your order number can be found on the packing slip or on the order confirmation email we sent to you. Please ensure the information provided is the same credentials that were used when placing your order. This allows us to associate the returned product with the appropriate account.
As soon as we receive the return, we will process the refund right away. All refunds will go back to the original form of payment. Once the refund is processed, some banks can take up to 7-10 business days for the refund to reflect on your credit card statement.
Customers are responsible for the cost of return shipping.
How long does it take to ship?
In the US we use DHL and USPS, and in Canada we use Canada Post for all our orders. We ship our orders next business day and barring any carrier delays most orders arrive within 2-4 business days.
Do you test on animals?
Absolutely not! None of our products are ever tested on animals.
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