Return & Refund Policy

Last Updated: May 2026

Fièra Cosmetics wants you to be beyond satisfied with your experience with us so we have made returning or exchanging products easy. If you are unsatisfied with our product, or if it arrives damaged, you may return or exchange the unused portion 30 days from the date that you placed your order for a full refund according to the following terms.

Refund Eligibility

To obtain a full refund, you must return any empty or unused portion of your order, your return must be approved, and the return must be received within 30 days of the date that you placed your order (the billing date).

How to Initiate a Return

The following terms apply for all returned items:

•       To initiate a refund, simply email us at support@fieracosmetics.com. You will be given detailed instructions for your return.

•       We cannot process or refund packages marked “Return to Sender.”

•       Refunds will be issued to the same credit card or method of payment that was charged when ordering the product.

•       Packages must have the original order number clearly marked on the outside of the package. Our shipping department is NOT allowed to accept any packages which do not have the original order number clearly marked on the outside of the package.

Return Addresses

US returns should be sent to:

Fièra Cosmetics, 701 12th Street, Carlstadt, NJ, 07072

Canadian returns should be sent to:

Fièra Cosmetics, 51 Mobis Drive, Markham, ON, L6C 0Y3

We are not responsible for lost or stolen items. We recommend all returned items to be sent using some type of delivery confirmation system to ensure proper delivery.

Return Shipping Costs

Customers are responsible for the cost of return shipping.

Refund Processing Time

After the shipping department receives your return, it generally takes 5-10 business days or sooner to process your refund. Once a return is processed, it usually takes 30 business days for this return to be posted to your account, depending on your financial institution.

Questions?

If you have any questions about this Return & Refund Policy, please contact us at support@fieracosmetics.com

Fièra Cosmetics Inc.

US: 701 12th Street, Carlstadt, New Jersey 07072

CA: PO Box 1212 Willowdale, ON, M3J 0L3