Refund Policy

Refund Policy




Fièra Cosmetics wants you to be beyond satisfied with your experience with us so we have made returning or exchanging products easy. If you are unsatisfied with our product, or if it arrives damaged, you may return or exchange the unused portion 30 days from the date that you placed your order for a full refund according to the following terms.

To obtain a full refund, you must return any empty or unused portion of your order, your return must be approved, and the return must be received within 30 days of the date that you placed your order (the billing date).

The following terms apply for all returned items:

  • To initiate a refund or exchange, simply email us at You will be given a Return Merchandise Authorization (RMA) number and details for shipping.
  • We cannot process or refund packages marked “Return to Sender.”
  • Refunds will be issued to the same credit card or method of payment that was charged when ordering the product.
  • To ensure a refund is processed for you, please send returns to the address provided along with your RMA number. The RMA number must be clearly written on the package that you are sending back. Our shipping department is NOT allowed to accept any packages without an RMA number.

Returned products must be sent to the following address:

Fièra Cosmetics Inc.

Attn: Shipping Department

P.O. Box 1212

Willowdale, ON

M3J 0L3


We are not responsible for lost or stolen items. We recommend all returned items to be sent using some type of delivery confirmation system to ensure proper delivery.

After the shipping department receives your return, it generally takes 5-10 business days or sooner to process your refund. Once a return is processed, it usually takes 30 business days for this return to be posted to your account, depending on your financial institution.

Customers are responsible for the cost of return shipping.