Return Policy

Return Policy

Find answers to the most common questions about Fiera's product range

We have a 30-day full money back return policy. Simply mail the products to either address:

1) USA: Fiera Cosmetics PO Box 3335, Buffalo, NY, 14240-3335
2) Canada: Fiera Cosmetics PO Box 1212 Willowdale, ON, M3J 0L3

When returning any products please ensure to include your full name, and order number on the outside of the package. Your order number can be found on the packing slip or on the order confirmation email we sent to you. Please ensure the information provided is the same credentials that were used when placing your order. This allows us to associate the returned product with the appropriate account.

As soon as we receive the return, we will process the refund right away. All refunds will go back to the original form of payment. Once the refund is processed, some banks can take up to 7-10 business days for the refund to reflect on your credit card statement.

Customers are responsible for the cost of return shipping.