Subscriptions are the best way to save on every order so you can maximize your skincare results while minimizing your investment. Simply choose the product(s) you wish to have delivered regularly. You can choose to have one shipped at a time and save 25% on every order! You can choose to have the product(s) delivered every 1, 2 or 3 months. If you wish to change or cancel your subscription, you can do so any time.

Should you wish to change or cancel your subscription, you can do so by emailing support@fieracosmetics.com or by calling customer service at 1-833-693-4372. We will be happy to assist you with whatever you need. You can reach us Monday to Friday between the hours of 8 am - 8pm, or Saturday from 9 am - 5pm, Eastern Standard Time.

The credit card you used for your first subscription order will be automatically charged at the time of shipping, and at the time of shipping for every future order, depending on your selected subscription. You will never be charged shipping for any subscription orders. The charge will appear on your billing statement as Fièra Cosmetics.

Login to customer account
You can access your customer portal through your store account login. If you have not registered an account, you will need to create an account using the same email address used at checkout.

Once your account is registered, you can log in and access your customer portal by clicking on the Manage Subscriptions link.

You can also access your account using a direct link to the customer portal. This link is normally sent in the Subscription Confirmation email when you begin a subscription and the Upcoming Order email.

If you used PayPal as your payment gateway, you may be able to edit the payment method in your PayPal settings. Otherwise, you need to cancel the subscription and start a new subscription via checkout.

To update the shipping address for a specific subscription:

Note: This only affects the shipping/delivery address, this does not update billing information related to the method of payment.

To update existing shipping addresses from the Shipping tab:

Click the link on a specific address will allow you to update it as needed or click on the Add Address button to add an address.

One-time products can be added to your subscription order.

To manage or delete a one-time product: