Frequently Asked Questions

Find answers to the most common questions about Fièra's Try Before You Buy Program.

WHAT IS THE TRY BEFORE YOU BUY PROGRAM?
HOW DOES IT WORK?
IS IT REALLY FREE TO TRY THE PRODUCT?
WHAT IS A PRE-AUTHORIZATION?
DO I GET SAMPLE SIZES OR FULL-SIZED PRODUCTS TO TRY?
WHEN DOES THE TRIAL START?
WHEN WILL I BE CHARGED FOR MY ORDER?
HOW DO I MAKE A FREE RETURN OR EXCHANGE IF I DON’T LOVE IT?
WHAT IS YOUR EXCHANGE POLICY FOR TRY BEFORE YOU BUY PROGRAM?
WHAT IS YOUR RETURN POLICY FOR TRY BEFORE YOU BUY PROGRAM?
MY TRIAL PERIOD IS OVER BUT I’M NOT SATISFIED. WHAT CAN I DO?
WHAT IF MY PACKAGE IS LOST OR STOLEN IN TRANSIT?
MY ORDER IS WRONG OR INCOMPLETE. WHAT DO I DO?
HOW DOES SHIPPING WORK FOR ORDERS, RETURNS & EXCHANGES?
HOW MANY PRODUCTS CAN I TRY UNDER THIS PROGRAM?
CAN I COMBINE A TRY BEFORE YOU BUY ORDER WITH A PRODUCTS UNDER REGULAR ORDER?
WHAT COUNTRIES ARE ELIGIBLE FOR THE TRY BEFORE YOU BUY PROGRAM?
WHAT ARE SOME TIPS FOR DOING THE SHADE MATCH QUIZ?
HOW QUICKLY WILL MY ORDER BE SHIPPED?
WHAT PAYMENT METHODS DO YOU ACCEPT FOR TRY BEFORE YOU BUY?