Your Subscription, Explained
We're so glad you're here. If you have questions about your subscription, you're in exactly the right place.
The Basics
Let's start with what a subscription actually is, in plain, simple terms.
What does it mean that I have a "subscription"?
Great question! A subscription makes it easy to keep your favorite Fièra products on hand by automatically scheduling deliveries based on the frequency you choose. That way, you don't have to worry about remembering to reorder! Many of our customers prefer monthly deliveries, but you can choose the schedule that works best for you.
Your subscription also comes with some great perks, including 25% off and free shipping on your subscription orders!
I didn't realize I'd signed up for a subscription. What happened?
On some of our product pages, the subscription option appears right alongside the one-time purchase option, so it's possible you may have accidentally selected the subscription offer when placing your order.
If that's the case, no worries at all! We're happy to help you switch to a one-time purchase.
Simply reach out to us at support@fieracosmetics.com, and we'll be happy to take care of it for you!
Will I be charged again automatically? When, and how much?
Yes, and we want you to always know exactly what to expect. Because a subscription is a repeating order, your card on file is charged automatically each time a new shipment is prepared, based on the frequency you chose when you signed up (most of our customers choose once a month).
You'll also get a reminder email a few days before your renewal date, so you'll always know it's coming before it happens. This email also includes details on how to pause or skip a delivery. And you'll always receive an email receipt the moment you're charged, so there's never a surprise waiting for you. The amount will be the special subscription price you locked in when you joined.
Making Changes to your Subscription
You're always free to change your mind. Here's exactly how.
I like the product but don't need more right now. Can I pause or skip?
Yes! You can use the "Manage Subscription" link in your confirmation email to skip your next shipment or pause things for a while. Your discount stays saved, and shipments will pick back up whenever you're ready for more.
Can I change how often I receive shipments, or which product I get?
Of course. Your subscription should work around your life, not the other way around. Simply use the "Manage Subscription" link in your confirmation email to change how often shipments arrive or swap in a different product for next time. And if you'd rather we make the change for you, we're happy to, simply email us at support@fieracosmetics.com.
I already cancelled, but I was charged again. What now?
We're sorry for any inconvenience this may have caused you! Please email us at support@fieracosmetics.com with your name and the date of the charge. We'll look into it personally, and if a charge went through after your cancellation, we'll refund it.
How do I cancel my subscription?
We're glad to help with this, and it only takes a minute. There’s no minimum commitment and no cancellation fee, ever.
Use the “Manage Subscription” link in your confirmation email and select “Cancel Subscription.”
If you can't find that email, or you'd simply rather have us take care of it for you, please email support@fieracosmetics.com. Kindly include the name and email address you used to order. We'll confirm it back to you in writing once it's done.
Pricing
Will my price ever go up while I'm subscribed?
Nope! No surprises here. The price you signed up for is the price you keep. If a change is ever needed, we'll always email you in advance, so you're never charged an amount you weren't expecting.
What if I'm not happy with the product?
Your happiness matters to us more than any single order. Every Fièra product comes with a 30 day guarantee, so if something isn't right for your skin, reach out within 30 days of receiving it and we'll help arrange a return or refund. You can read the full details in our Refund Policy.
Do I need to create an account or remember a password to manage my subscription?
Not at all. We want to make this as simple as possible for you. Every email we send you, from your confirmation to your shipment receipts, includes a secure link that takes you straight to your subscription. There's no password to remember and nothing extra to set up.
Still have a question?
We're always here to help, so please don't hesitate to reach out with any questions or concerns. We want you to feel confident and supported every step of the way.